Goodbye paperclip, hello empathetic females

日期:2019-03-02 09:16:01 作者:商筲僻 阅读:

It takes a woman’s touch to calm down stressed-out computer users, research suggests. Past work has shown that people are left less annoyed by computers if on-screen help is delivered with a degree of empathy. Computers that “apologise” fare even better (New Scientist, 17 July 2004, p 20). But Kate Hone, an information-systems researcher at Brunel University in Uxbridge, UK, wondered if such help could ease user frustration even more effectively if delivered by a friendly animated person. To find out,